WHAT CUSTOMERS WANT

Changes in retail have always been driven by technological and social change. Expedit + Wanzl has witnessed the transformation in the retail trade from the days of counter sales through to those of self-service. With a firm eye on the megatrends, we see the next big wave of change approaching the retail sector and have already paved the way for it. What does this mean for the retail trade?

Customers behaviour is changing. Customers switch back and forth between channels depending on the situation and stage of the purchasing process. Some channels can no longer be defined. The answer is: customer centricity. Put your customers, their needs and their customer journeys at the centre of what you do. Successful store concepts are specifically tailored to this purchasing behaviour and thus optimally meet the customer's needs. This requires a consistent change of perspective.

Expedit + Wanzl is your partner for new shopping worlds. EuroShop 2020 will be next year’s highlight event for the retail sector. Under the motto "WHAT CUSTOMERS WANT", Expedit + Wanzl presents inspiring store concepts, trendsetting technologies and exciting complete solutions.

Immerse yourself in the world of shopping with us and be inspired from the viewpoint of your customers.


WHEN
16 – 20 February 2020

WHERE
Wanzl trade fair stand
(Hall 13, Stand 13A89)